FAQs

Common Questions for caregivers and family members.

1. How can I see available caregivers?
Download our mobile app at app.mkcare.org and create your account. Then you will see the option "Find a caregiver" where it will ask you to enter the services you want, the itinerary and location. You will then see the list of available sitters and the price. If you do not see available caregivers, you can send us a message on WhatsApp or call us at 787-330-0180.

2. Is the app used only for temporary care?
In our app you can either hire a caregiver for a temporary service or prolonged care at home. For prolonged care, the same caregiver is assigned for you with a minimun of 3 months commitment.

3. What are the costs? Does it vary by services and/or daily vs. night shift?
The cost can vary based on houes per week and other factors. You will see pricing upfront prior to seeing caegiver options in our app. For complex schedules, call or text our team at 787-330-0180 and we will assist you.

4. What happens if a caregiver cannot attend the service?
Our team reimburses you for hours not worked and if you need a replacement, we assist you in finding another replacement caregiver.

5. Is it possible to pay in cash or by mobile phone?
We do not accept cash payments for security reasons. All payments are made through our app or Invoice where you pay with any Visa or Mastercard card. We also have direct deposit and “ATH Movil” from the BPPR system.

6. Does MK Care verify caregivers?
Yes, all caregivers have to go through our rigid process before being approved, which involves a series of interviews and document verification. All caregivers are required to have: Law 300 or MK Care Background Check, Certificate of Good Conduct, Health Certificate, Photo Identification and CPR. You will be able to see Cargeiver documents status when viewing profiles.

1. How can I apply?
To apply you must fill out our employment form at www.mkcare.org/empleo

2. What is the salary?
For each service request you receive you will now whats the pay for the service, it can vary service by service. You decide to accept or reject.

3. How does it work to receive clients?
Once you are approved by our team then clients can see you and request according to their available schedule. MK Care does not assign clients but rather assists clients in recommending caregivers according to their needs and schedule preference. When a customer requests you, you will receive a notification in the app to accept or reject the service. In the application you will see the services requested, the place and the time.

4. When do I receive my payment?
Your payment is completed at the end of each reservation. The maximum would be weekly. Once the service is marked as completed, the client receives a notification to confirm, once it is confirmed then their payment begins. The payment may take 1-5 days to reflect in your account depending on your banking institution.

5. Is it possible to receive cash payment?
No, for security and transparency we do not make any cash payments, nor do we receive cash payments from clients.

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