Question 1

How can I see available caregivers?

Accepted Answer

Download our mobile app and create your account. Next, you will see the "Find a caregiver" option where you will be asked to enter your desired services, itinerary and location. Then, you will see the list of available caregivers and their prices. If you do not see available caregivers, you can send us a Whatsapp message or call us at 787-330-0180 or 787-434-3309.

Question 2

Is the application used for temporary care only?

Accepted Answer

No, in our app you can have a long term caregiver, notify our team and come to an agreement with the caregiver. In our app it will only allow you to book up to a maximum of one week as our payment system works on a weekly basis, however that does not mean that the caregiver will change week to week. It only means that the payment (reservation) is made weekly.

Question 3

What are the costs, does it vary according to services and/or day shift vs. night shift?

Accepted Answer

The cost at MK Care does not vary according to the services or type of shift, it only varies according to the type of caregiver. Each caregiver assigns their cost per hour and is verified with our team according to their profession, qualifications, experience and market. We show you the ranges we have in our app:
Caregivers with basic skills starting at $10/hour: Caregivers with basic skills for direct patient care with 0-4 years of experience. They do not have any current, accredited certification to care for older adults. Typically a housekeeper or nursing student early in their career as a professional caregiver.
Caregivers with intermediate skills start at $12/hour: they are caregivers with more advanced patient care skills, have been practicing in the field for 5 to 9 years and have experience with at least 2 or 3 types of patients. Usually practical/graduate nurses and/or housekeepers with current elder care certifications.
Caregivers with advanced skills starting at $15/hour: Caregivers with a variety of experiences with different types of patients (e.g., tracheostomy, ventilator, gastro, cancer patients, etc.) and with 10+ years of practice in the field. Typically practical or graduate nurses who have a current nursing license and/or housekeepers with at least 3 current specialty certifications.

Question 4

What happens if a caregiver is unable to attend the service?

Accepted Answer

Our team reimburses you for hours not worked and, if you need a replacement, we help you find another replacement caregiver.

Question 5

Is it possible to make cash or mobile payments?

Accepted Answer

We do not accept cash payments for security. All payments are made through our app or Invoice where you pay with any Visa or Mastercard card. At the moment we do not have a Mobile ATH system. We can accommodate direct deposit payments.

Question 6

Does MK Care verify caregivers?

Accepted Answer

Yes, all caregivers must go through our rigid process before they can be approved, which involves a series of interviews and document verification. All caregivers must have current: Act 300 or MK Care Background Check, Certificate of Good Conduct, Health Certificate, Photo ID and CPR.

Question 7

What types of care can I coordinate with MK Care?

Accepted Answer

At MK Care, we focus on companionship, in-home care, and hospital care. Our caregivers provide support with daily living activities, tailored to each individual's needs, including personal hygiene, meal preparation, light cleaning, mobility assistance, adherence to care routines, and monitoring of overall well-being. MK Care does not offer medical or nursing services.

Question 8

How do I book a caregiver through the app?

Accepted Answer

Download our app at app.mkcare.org, create your account, and search for a caregiver based on the service, schedule, and location you need. You can then review the price and see the available options. A $50 deposit is required for all bookings and is non-refundable unless we are unable to find a caregiver. Once the caregiver confirms your booking, you will receive an invoice for the remaining balance. If the caregiver does not confirm, your request will be canceled, and your deposit will be refunded.

Question 9

Can I keep my family member's care plan and information in one place?

Accepted Answer

Yes. At MK Care, we centralize care coordination to bring you greater order and clarity. Our platform allows you to manage important information about your loved one, view caregiver records and care reports, manage routines and important patient documentation, and maintain all service communication from a single, simple, and transparent location.

Question 10

In which areas of Puerto Rico do you offer in-home care services?

Accepted Answer

MK Care offers its services in Puerto Rico, subject to caregiver availability in each area. If you don't see options in your area, you can contact us via WhatsApp or phone for guidance and to explore nearby alternatives.

Question 11

Can I change or cancel a reservation if my plans change?

Accepted Answer

Yes, all changes are permitted with at least one week's notice; otherwise, a 50% refund will be issued. If it's an emergency, please contact our team, and your case will be evaluated to determine if a 100% refund applies. Emergency situations include: patient falls, hospitalization, patient transfers, or any other similar emergency situation.

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